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FAQs

Where can I find details on where to buy The East India Company Fine Foods products in-store?

Our flagship store is located at:
7-8 Conduit Street
Mayfair
London
W1S 2XF
+44 (0)203 205 3385

Opening times:
Monday to Saturday, 10am to 7pm
Sundays and bank holidays, 12am to 6pm

A full list of retailers who stock The East India Products is available here.


How can I contact The East India Company Fine Foods Customer Service team?

By telephone: +44 (0)203 205 3394
By email: service [at] eicfinefoods [dot] com


How do I navigate the web site?

There are two ways to navigate The East India Company Fine Foods website and find the products that you are looking for:

Browse the Store
We offer a wide range of products online, and encourage you to browse at your leisure. Simply click on a category to see the sub-categories and products available.

Search Products
If you want to save time and search for the product you are looking for, we offer a search function. You may also search by keyword to find related products which we think you may enjoy.


I have seen something in-store but it is not online. How can I find it?

Please contact us either by telephone on + 44 (0)203 205 3394 or via email at service [at] eicfinefoods [dot] com with the product name and we will be able to provide you with more information.


How do I see more product details?

Please contact us either by telephone on + 44 (0)203 205 3394 or via email at service [at] eicfinefoods [dot] com with the product name and we will be able to provide you with more information.


Where can I find out specific dietary information on products?

Dietary information is available on our product page under product details. Additional information can be found on our product packaging by zooming into the images on the product page on our website or alternatively you can contact us by telephone on + 44 (0)203 205 3394 or via email at service [at] eicfinefoods [dot] com with the product name and we will be able to provide you with more information.


How do I review a product?

Send us an email at service [at] eicfinefoods [dot] com. We would love to receive feedback on existing products or suggestions you may have for future products.


How do I create an online account?

Please click on the My Account tab on the homepage and you will be able to create an account.


What do I do if I have forgotten my password?

There is a forgot password link on the sign-in page.


Is my personal information kept private?

Yes. The East India Company Fine Foods takes your confidential information very seriously and takes every precaution to ensure the safety of you details. Please refer to our privacy policy for more details: www.theeastindiacompany.com/help/privacy-policy/.


How do you keep my data secure?

The East India Company Fine Foods uses Verified by Visa and MasterCard SecureCode to ensure the highest level of security possible for our customers. These initiatives have been introduced to help protect your card against unauthorised use by allowing you to set-up a personal password. Once registered, this offers you greater protection when online shopping, and reduces the unauthorised use of your card on the Internet. For further information on these schemes, please see the Visa and Mastercard websites.


May I still order from this site if I live outside the UK?

Yes. We accept world-wide orders


Can I order over the phone?

No, at this stage we cannot accept telephone orders.


What is The East India Company Fine Foods Returns Policy
and how do I return or exchange items purchased online?

To find out more about returns, refunds and replacements please see our returns policy here: https://www.theeastindiacompany.com/help/returns/.


What delivery options do you offer?

Our delivery options are available at: https://www.theeastindiacompany.com/help/delivery/.

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