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Returns

Returns Policy for Fine Foods

Returning unwanted items

1. The East India Company Fine Foods offers a 30 day return policy on all items, excluding those that are:

   1.1 Personalised or customised to specific requirements
   1.2 Perishable (e.g. any food and beverage items)

2. Details on which products are returnable can be found under the “Delivery & Returns” title on each individual product page.

3. Return delivery is free for UK customers. International customers will need to cover the cost of returning any unwanted items to us.

4. Unwanted items can only be returned provided that all packaging remains unopened, any seals remain unbroken and that the items are returned in their original condition to us.

5. To return unwanted item(s), simply send an email within 30 days of the date on which the goods were delivered to [email protected] with the following details:
   5.1 Your order number
   5.2 The item(s) in the order that you wish to return
   5.3 Reasons for wanting to return the item(s)
   5.4 Whether you want to return the item(s) in the post or at our London store

6. On receipt of your email, we will issue you a RMA number and send to you via email:
   6.1 a return label if you choose to return the item(s) in the post; or
   6.2 details for returning the item(s) in-store if you choose to return the item(s) at our London store.

7. If you choose to return the item(s) in the post, you will need to print out the return label, attach this to the outside of your package and drop this package off at your nearest Post Office. Please do make sure to pack the unwanted item(s) carefully to avoid any damage in transit.

8. Our London store address is 7-8 Conduit Street, London, W1S 2XF, United Kingdom.

9. Once we have received and reviewed the returned item(s), we will process your refund within 5 working days of receipt. Please note the delivery charge for the original order will not be refundable.

 

Returning damaged, incorrect or defective items for a refund or replacement

1. The East India Company Fine Foods offers free returns on all items that are damaged in transit, incorrect or defective.

2. If you find that any items in your order are damaged in transit, you should sign the delivery note, where possible, to the effect that the items have been damage and send us an email at [email protected] within 30 days of delivery of the order.

3. If you find that any items in your order are incorrect or defective, including any items that have been personalised or are perishable, then you should send us an email at [email protected] within 30 days of delivery of the order.

4. Please provide us with the following details in your email:
   4.1 Your order number
   4.2 The item(s) in the order that you wish to return
   4.3 What is wrong with the item(s)
   4.4 Whether you would like for us to replace the item(s) or refund the item(s)
   4.5 Whether you want to return the item(s) in the post or at our London store

5. On receipt of your email, we will issue you a RMA number and send to you via email:
   5.1 a return label if you choose to return the item(s) in the post; or
   5.2 details for returning the item(s) in-store if you choose to return the item(s) at our London store.

6. If you choose to return the item(s) in the post, you will need to print out the return label, attach this to the outside of your package and drop this package off at your nearest Post Office. Please do make sure to pack the unwanted item(s) carefully to avoid any damage in transit.

7. Our London store address is 7-8 Conduit Street, London, W1S 2XF, United Kingdom.

8. If you requested a refund, we will review and process your refund within 5 working days of receipt of the returned items. If all items in your original order are returned, the delivery charge for that order will be refunded. If not all the items in your original order are returned, the delivery charge for that order will not be refundable

9. If you requested a replacement, we will despatch this within 5 working days of receipt of the returned items. You will not be charged any additional costs for delivery of replacements.

10. Delivery timelines will vary depending on delivery location, please see our delivery page for more information.

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