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FAQs

I have seen something in-store but it is not online. How can I find it?

Please contact us either by telephone on + 44 (0)203 205 3390 or via email at info [at] theeastindiacompany [dot] com with the product name and we will be able to provide you with more information.


How do I see more product details?

Please contact us either by telephone on + 44 (0)203 205 3390 or via email at info [at] theeastindiacompany [dot] com with the product name and we will be able to provide you with more information.


How do I create an online account?

Please click on the My Account tab on the homepage and you will be able to create an account.


What do I do if I have forgotten my password?

There is a forgot password link on the sign-in page.


Is my personal information kept private?

Yes. The East India Company takes your confidential information very seriously and takes every precaution to ensure the safety of you details. Please refer to our privacy policy for more details: www.theeastindiacompany.com/help/privacy-policy/.


How do you keep my data secure?

The East India Company Bullion uses Verified by Visa and MasterCard Secure Code to ensure the highest level of security possible for our customers. These initiatives have been introduced to help protect your card against unauthorised use by allowing you to set-up a personal password. Once registered, this offers you greater protection when online shopping, and reduces the unauthorised use of your card on the Internet. For further information on these schemes, please see the Visa and Mastercard websites.


May I still order from this site if I live outside the UK?

Yes. We accept world-wide orders. Unfortunately Bullion items cannot be shipped to India.


Can I order over the phone?

Yes, you can place your order via telephone by calling the Bullion team directly on +44 (0)203 205 3390. Payment can be made via cheque or bank transfer. For further information please contact us.


What is The East India Company Bullion Returns Policy
and how do I return or exchange items purchased online?

To find out more about returns, refunds and replacements please see our returns policy here: https://www.theeastindiacompany.com/help/returns/.


What delivery options do you offer?

Our delivery options are available at: https://www.theeastindiacompany.com/help/delivery/.


Does The East India Company buy coins from the public?

The East India Company predominantly sells new coins to customers internationally. In some instances we will consider old East India Company coins which are for sale independently or via auctions. We do not buy back coinage in normal instances but our customer services will be happy to suggest coin dealers in your region which may be able to help you. Alternatively, members of the British Numismatic Trade Association can be found by visiting: www.bnta.net


I live abroad and would like to purchase coins from The East India Company
Can you advise if there is a local coin dealer in my area who stocks your coins?

We work in close partnership with international coin distributors and we can often find a dealer in your area. Please email us at [email protected] to contact our International Trade Team which will be happy to help advise you.


I want to purchase but I live in India and this is not offered as an option on the delivery address page. How can I buy?

Unfortunately we are unable to ship legal tender coins for customers with a delivery address in India. This is due to local restrictions in the region which forbid the movement of currency in and out of the country. Please contact our customer services on +44 203 205 3380 if you would like more information on this and we will be happy to assist you if we can.


What is the Company’s Official address?

The East India Company is registered in the United Kingdom at the following address:

The East India Company Bullion Ltd
7-8 Conduit Street
Mayfair
London, W1S 2XF

Tel : 0203 2053380

Click here to view our store locations.


How can I contact The East India Company Bullion Ltd for more information about your coins?

We have a dedicated team ready to take your calls, emails or face to face contact. In the first instance please call +44 (0)203 205 3390. If you prefer to email please send us a message via the contact us page on this website or email [email protected]


Does The East India Company sell old Company coins?

The East India Company has a collection of old Company coins which we may offer for sale from time to time. We are always interested in coins from our history and happy to receive information about old coins which may be offered for sale. We work with trusted coin dealer internationally to source old East India Company coins and are happy to assist collectors where possible. Please contact us through the Contact Us page if you would like to discuss this further with a member of the team.

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